Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at store@thelonginvestortli.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Tip: Check out Printful’s production footage to see how we fulfill specific products.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at store@thelonginvestortli.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at store@thelonginvestortli.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at store@thelonginvestortli.com !
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at store@thelonginvestortli.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at store@thelonginvestortli.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Returns & Refunds
Any claims for misprinted, damaged, or defective items must be submitted within 30 days after you receive your order. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. Claims found to be an error on our part are covered at our expense.
If you notice an issue with your product or anything else about your order, please submit a problem report / contact us.
Returns are sent to our fulfilment facility. When we receive a returned shipment, you’ll get an automated email notification. Unclaimed returns are donated to charity after 30 days.
Wrong address — If you provide an address the courier considers insufficient, the shipment will be returned to us. You’ll be liable for reshipment costs once we’ve confirmed an updated address with you (if and as applicable).
Unclaimed — Shipments that go unclaimed are returned to us, and you’ll be liable for the cost of reshipment (if and as applicable).
Sealed goods — We don’t accept returns of sealed goods, such as but not limited to face masks, which aren’t suitable for return for health or hygiene reasons. Any returned orders containing face masks can’t be reshipped and will be disposed of.
Returns / change of mind — Please contact us before returning any product. Except for customers residing in Brazil, we don’t refund orders for buyer’s remorse. Because our products are made to order, returns and size exchanges are offered at our discretion; if we accept one, a replacement will be treated as a new order. If you reside in Brazil and regret a purchase, you must contact us within 7 consecutive days of receiving the item and provide a photo of it. The withdrawal request will be evaluated to verify whether the product was used or destroyed, even partially — in those cases a refund won’t be possible.
Notice for EU consumers — Under Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not apply to:
- goods made to your specifications or clearly personalized;
- sealed goods that were unsealed after delivery and are therefore unsuitable for return for health or hygiene reasons.
We therefore reserve the right to refuse returns at our sole discretion.